Customer Experience Management Platform

Marlov

Meet Marlov!

“Marlov” is our mobile and web-based application that enables organizations to receive customer feedback on their products and services in the fastest and most effective way.

With this platform, you can receive feedback from your target audience about your product or service, and ensure that the corporate authorities are aware of the feedback within seconds.

You can touch your customers with different access channels such as QR code, URL Link, Tablet, Kiosk, Satisfaction Button, E-Mail, SMS, Web Widget, mobile application. So when you become a Marlov customer, you can access your account and feedback from anywhere at any time. You can send instant feedback and reminders to your customers via mobile devices. Our mobile application requires a Marlov account. It is closed to public access and open for institutional use.

Click here to check out Marlov on his website.

Click here to browse our website with applications specific to the healthcare sector.

For English web site, click here.

What Do You Do with Marlov?

Marlov will ask your target audience the questions you want and report the answers for you. Your target may be a comprehensive market research or opinion poll, product or service satisfaction survey…

Quantitative Market Research

Marlov can collect and analyze the consumer data you use to strategize your brands. For this, it asks the desired customer group the question sets it will design with you and learns what you want from your customers.

Service Satisfaction Survey

Whether your customers are satisfied with your product or service, what they think, what they think about your competitors and all the other questions you are curious about, Marlov can get the answers for you.

Job Satisfaction Survey

Marlov not only conducts consumer surveys, but also finds out what your suppliers, employees or corporate customers think about your products and services.

How Do You Do It?

1. Prepare the questionnaire you want using the versatile forms.

We come together with our quality team and listen to you first. Together we decide which surveys we will apply and how you will reach your target audience. We digitize the evaluation forms and make them ready for evaluation. You can prepare the forms in different languages and with as much detail as you need. You can either add the forms to your website or share the short link that will bring your target audience to the Marlov system. With Marlov forms designed to be filled in with pleasure, you will reach more people and get more reliable results.

2. Deliver your survey to your target audience

Marlov, your survey;

With a QR code on the product packaging or at the place of service
With a web link

It reaches your target audience through the environments where you can reach customers most easily, such as mobile applications, web, kiosks. Surveys specific to your target audience are sent to customers’ phones and you start talking to them through the survey.

3. Start marketing communication with feedback.

Start marketing communication with the feedback you receive. Gain new customers and turn your existing customers into loyal customers with marketing communications.

3.1. Respond Instantly to Those Who Leave Feedback

Reply to people who leave you feedback with an instant message and communicate with them through a single channel. Immediately recognize feedback and provide appropriate solutions. Automated rule-based tagging prevents important or urgent feedback from being overlooked. Also, take quick action by directing feedback that requires action to the right people or units.

3.2. Win Customers

Collect authorized customer emails thanks to feedback with contact information. Learn more about your customers and offer them personalized services with forms for them to fill out.

3.3. Do Targeted E-Mail Marketing

Never lose anyone after they leave feedback. Keep in touch by sending personalized emails through the Marlov system, thanks to the contact details in their feedback. Bring people from offline channels online as well. Send campaign emails to people who have left feedback that they might be interested in based on their answers to your questions, and offer them personalized campaigns and deals that are unique to them.

4. Analyze

Dig deeper into feedback, gain insights.

4.1. Customizable Reports

Easily make sense of your data and gain valuable insights with reports tailored to the types of feedback you receive. You can categorize data according to your needs and create target-oriented reports. With report elements that can be easily modified, added and removed, even the smallest details should not be overlooked.

4.2. Filtering, Classification and Security

With Marlov, easily categorize feedback based on answers, text, contact info and more. Spam feedback is instantly detected by the system, so you always have reliable data in your reports. Automatic action and tagging system based on incoming feedback so that no response goes unnoticed.

4.3. Email Reports and Different Types of Output

Keep your finger on the pulse of your feedback with automatic daily, weekly and monthly email reports. Download and export your data in high quality pdf, excel and image formats for your presentations. Now your data is your most reliable tool for decision making.

Channels of Access to the Marlov System

What Will Marlov Bring You?

You will publish positive feedback on your website and gain new customers. You will increase customer loyalty with one-to-one communication. You will get meaningful and numerical data about your business, employees and products.

By sharing customer satisfaction feedback:
→ You can increase your team’s awareness and motivation.
→ You can continuously improve the quality of customer service.

The control of your employees will increase and positive feedback will strengthen their motivation. You will see your strengths and weaknesses. You will make the right decisions. Increased customer satisfaction will directly reflect on your returns. Because happy customers will show more loyalty and recommend you more.

As we get positive results:
→ You can announce it and publish it.
→ You can increase awareness of your brand.
→ You can certify your excellence.